How-To Track Someone

1. Add participants to your participants list:
   • Click on the icon on the upper corner of your screen and search for your participant.
2. Track them in a map view:
   • Apple Users: click the feet icon at the bottom of the screen.
   • Android Users: click the Track button at the top menu bar.

3. Track them with GPS-based progress alerts:

   • You will automatically receive these once you've added people to your participant list.
   • Click Buzz and then Progress Alerts to view alerts received.
   • The number of alerts vary by race and are typically sent out at every mile.
   • Make sure you have your Notifications ON and your volume up to receive alerts.

   Note:Make sure you log in as you and not the person you wish to track. Otherwise, RaceJoy will track your phone instead of theirs!

How Many People Can I Track?

You can track up to 50 people at a time.

How-To Send-a-Cheer

You can send pre-recorded audio cheer clips or custom text-to-cheer messages that are relayed in audio format to the participant. Cheers are delivered within moments of sending. You can send up to 50 cheers per participant per day.

To send a cheer :

• Click on the participant you wish to send the cheer to.
• Click the cheer you wish to send or click Text-to-Cheer and type in your message.
• Click send.

Why is it saying I can't send a cheer to my participant?

The participant must have their notifications ON for RaceJoy to receive cheers. Let your participant know you'd like to send them cheers, and ask them to go to their phone settings and turn ON Notifications for RaceJoy on the app and at the global notifications level.

How Can I Verify That RaceJoy is Tracking a Person's Phone?

If the GPS signal next to the person's name is green, this means RaceJoy is receiving a signal from the person's phone and is tracking them. If it is gray, RaceJoy is not receiving a signal from their phone.

If it is gray, they may not have started their tracking in RaceJoy. The participant must turn on tracking so that RaceJoy can get a signal from the person's phone.

Why Did the Tracking Stop?

If you were tracking someone and their tracking has stopped, one of the following has occured:

1. Apple Phone Setting Incorrect:
   • Background App Refresh must be ON for RaceJoy and at its global setting for the phone.
   • Location services must be set to Always On.

If you were tracking someone and then about 15 minutes later, their tracking stopped, it is typically due to ne of these settings being set up incorrectly. The participant will receive a prompt from the app and needs to adjust the setting.

2. Poor Cell Zone or Data Bandwidth: The participant's cellular provider may hve poor cell or data connections where the event is being held. Each provider is different for a given region. If this is the case, then this is temporary and RaceJoy is designed to pici up their phone's signal automatically when they enter a functioning region.

3. Using Wi-Fi: The participant may be using Wi-Fi and as they are travelling the course, the connection is lost. Let the know they need to turn OFF Wi-Fi or wait and see if they connect to another Wi-Fi source.

4. Depleted Battery: The participant's phone battery may be depleted or is in Power Save mode. This may occur when there is an older phone model, poor cell conditions, or when other apps are being used that require significant battery. RaceJoy's tracking can typically be used for eight to fourteen hours with a fully charged battery.

Why is RaceJoy showing a participant in a different location?

This will occur when someone accidentally logs in as the person they wish to track - typically a well-meaning family member or friend. The participant can re-claim their phone by clicking on the name at the top of the screen and following the prompts.